• Full Time
  • Swords
  • 3 months ago
  • Salary: 20500.00 Annually
  • Hours: 40h / week

English Technical Support Associate – BT (start dates weekly until December)

Full-time, Permanent

Dublin – Swords

€20,500 annual salary plus quarterly performance-based bonuses

Languages: English

Please apply by clicking on the link below and following the instructions:

https://convergys.wd1.myworkdayjobs.com/external_Ireland/job/Ireland-Dublin—Swords/Full-Time-Technical-Support-Associate—BT_R1037657-1

As a Technical Support Associate, you’ll be working on behalf of BT, taking calls from their customers and helping them with any technical problems or account queries they may have. Support Professionals will handle customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.

Responsibilities:

Provide first class support within a call center environment to customers via telephone
Achieve and maintain service level statistics
Effective use of the systems and tools available to the Support Centre
Track & document customer & problem information in call tracking database
Contribute to overall team performance, including support and assistance of other team members
Promote additional client services

Personal Success Profile:

Leaving certificate or equivalent.
Good knowledge and understanding of Internet, broadband, supported CPE (modems, terminal adapters, routers, etc…) mail clients, web browsers, FTP and computer operating systems
Excellent Customer service skills, a minimum of 1-year customer service experience
Must be able to work in a high volume, fast paced, goal-oriented environment
Must have strong initiative, be positive and a quick learner
Ability to work independently and in a team environment
Attention to detail
Excellent communication skills to include verbal, written and listening
Ability and willingness to solve problems and provide support
Ability to manage time wisely to meet call handle time and work with targets
Flexibility to work various shifts from 7.00am – 11.00pm

We offer you:

An exciting full time job in a young international environment
Pension plan
Excellent benefits and company discounts
Possibilities for development and promotions
Location easy to reach by Public Transport
Games Room / Breakout area
Pay for Performance bonus program
20 days annual holiday + 9 statutory days entitlement
Free Parking

Convergys Ireland


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